The Water Scrooge™
Refunds & Returns Policy
At The Water Scrooge™, we GUARANTEE satisfaction. We offer a 100% guarantee on all our products. If you are not satisfied for whatever reason, For a full refund, contact The Water Scrooge™ by email within 30 business days of receiving what appears to you as a faulty product (please take pictures if damaged upon arrival) to document any issues so that we can use your photos to make any USPS shipping claims.
After the above is completed, please return the product to The Water Scrooge™ for internal analyses, and you are more than welcome to use the mail option of your choice.
If we mistakenly send out the wrong item or if the item was damaged during shipping, we will pay for a return label to have it returned and replaced. But if for some reason, the buy has a change of heart and wishes to return their unopened product, the cost of return shipping will be paid by the customer.
If you have any questions regarding this refund policy, please contact us using the information below.
Last Edited on 2021-11-30
Returns are allowed within seven days of delivery.
Returns must be unused and unopened.
Shipping costs will not be refunded.
The customer is responsible for the return shipping costs.
Refunds will be issued once the product has been confirmed received, but once received, every effort must be made to handle the refund the same day.
All refunds require RMA.
Disposition of unopened refunded products to be decided by The Water Scrooge staff.
There is a 15% restocking fee for all product returns.
During checkout, you will be given the complete terms of your purchase. Those terms include your clear understanding that we are selling these products. If you decide to purchase our products, you are drawing your opinions on any additional benefits or use these products may provide.
Your acceptance of the terms of purchase means you agree to and understand the refund policy.
DAMAGE DURING SHIPPING
We take customer satisfaction very seriously. Our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
Upon arrival, please check your shipment carefully to ensure it has not been damaged during shipping. All claims for damaged products must be made within 72hrs.
Please contact us and provide detailed information for any product damaged during shipping within that time.