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The Water Scrooge™

One-Year Limited Warranty

 

The Water Scrooge (“TWS”) offers its customers (“you”) a one-year limited warranty against failure or defects in materials or workmanship in any product (the “Product”) or its parts, subject to the terms and conditions set forth below. If the Product or any of its parts fails during the first year of operation, TWS or its representative will repair or replace the Product free of charge. For this warranty to apply, you must provide proof that the Product has been installed properly and before-and-after proof that such Product is not operating as warranted.

What Is Not Covered:

This warranty does not cover damage to the Product caused by improper installation, a surge or disruption in power (however caused), a water leak resulting from limescale removal, misuse, abuse, or force majeure (i.e., a flood or earthquake, etc.). Please be aware that water leaks from plumbing systems may result from the limescale removal process or when you open back the water main after a water shutdown process. You are therefore advised and have a duty to periodically inspect your plumbing systems to ensure that compression joints remain watertight.

How To Make A Claim & Get Service:

A claim under this warranty must be submitted by email to TWS or the authorized dealer or vendor from which you purchased the Product, and such email must include:
Copy of the original receipt or proof of purchase of the Product, (ii) proof that the Product has been installed properly, (iii) a written explanation of the issue(s) with the Product, and (iv) one or more pictures of the Product and surrounding area that displays such issue(s). A TWS representative will then review your claim and contact you within ten business days to coordinate the product's repair or replacement or request additional information.

Limitations:

Warranty claims are strictly limited to the value of the original purchase price or the repair or replacement cost. TWS shall not be responsible for water leaks or damage caused by limescale removal. This warranty is invalid unless the Product is properly used with an appropriate surge protection device of adequate quality to protect it and its electronic components. TWS will not be responsible for any consequential, incidental, indirect, special, punitive, or other loss or damage that may result from a product defect. TWS reserves the right to determine the validity of any claim and remedy in its sole discretion